Translated by Clara Araujo da Costa
If you’re reading this article, then you have probably come across a rejection when sending an order at some point during your journey as a trader.
Therefore, we’ve prepared this article so that you can understand what might have happened for your order to not have been filled as expected, and this way you can be even more successful in your operations.
How does order sending via Profit works?
Orders are created on the platform and sent to the remaining approval steps, which include your brokerage house until they are executed by B3. Rejection messages are delivered after the order’s creation, which means that it does not represent an occurrence initiated on the platform, but in one of the following steps.
Rejections are not necessarily uncommon or abnormal, and in most cases, they happen to prevent operations that exceed the account’s risk settings or that are nonconforming with B3’s criteria.
Therefore, in case you receive a notification on your platform regarding a rejection in the order-sending process via Profit, we have prepared a list of the main reasons that cause rejections in this article.
|Error message||Error details|
|There are no pending orders.||This error message is sent to your platform when there is an attempt to cancel orders for an asset for which you have no pending orders. This way, it is not possible to finish the orders’ cancellation, because these orders still have not been sent to the chosen asset.|
|Sell order stop price must be below the referential price.||A sell stop order’s price must be below the current price of the market.|
|Buy order stop price must be above referential price.||A buy stop order’s price must be above the current price of the market.|
|Order status does not permit cancellation.||This message is triggered on your platform when your order still has not been opened, that is, still has not been confirmed by B3. This way, an order can only be modified/cancelled on Profit when it has been opened and effectively confirmed at B3.|
|No connection to the negotiation server.||In these cases, your Profit isn’t connected to the routing server and, therefore, it might be an issue related to your internet connection (content in Brazilian Portuguese).|
In case you encounter difficulties while managing your orders, we advise that you carry out interventions such as zeroing and cancellations directly through the Home Broker/Pit or contact your brokerage house’s trading desk so that they can act on your orders and guide you on the received rejections.
In case you have a sub-account and your order has been rejected, it is necessary to contact the main account’s manager for further information regarding the rejections in question.
Rejections have distinct origins and can be caused by several different situations which are not directly managed by Nelogica.
Finally, if you haven’t been able to solve all your questions and wish to verify the origin of the rejection messages shown on your platform, you can contact Nelogica’s Support team via e-mail at firstname.lastname@example.org and also through our live chat at our Help Center.
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